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Provide world-class customer service

Why it pays to deliver an exceptional customer experience
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Get the business insights that matter to you. Put your solution to work today and discover how Sage can help you grow your business.

Your customers are the lifeblood of your business

Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. As a growing business that puts customers first, you will:

  • Retain existing customers
  • Generate repeat business
  • Cross-sell and up-sell your products and services to existing customers
  • Use valuable information about existing customers to find new ones

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World-class experience from The Signature Works

Several years ago, signage company The Signature Works invested heavily in various IT tools. By 2008, the company was growing rapidly but its tools were reaching end of life.

The Signature Works had to cater for an expanding user base and process more customer service requests. It also wanted to provide better support to new and existing customers.

The Signature Works management team purchased Sage giving employees instant access to the data they need to become more productive and efficient.

Today, employees are sharing relevant information, providing better customer support and using fewer resources to grow the business.

"We can instantly respond to customers’ requirements and queries and give them the answers they need. It’s very impressive." 

Malcolm Ditty, Director, The Signature Works.

What exceptional customer service means for you

Sage customers have improved customer satisfaction levels by as much as 25%. Our affordable solution gives businesses of all sizes the best value for money. We'll empower you to:

  • Automate and manage the progress of customer service cases resolving cases faster
  • Save time by storing information in a central knowledgebase
  • Report on critical customer service metrics quickly and easily
  • Have more meaningful conversations with you customers

 

Service dashboard

How ATEC Security delights customers

As a growing business, ATEC needed a solution for viewing key customer service information and managing support cases.

Today, the customer support team at ATEC can report on cases in real-time and delight customers with up-to-date information.

"We believe that we’re now one of the leaders in the industry in providing critical information to clients, instantly accessible whenever they want it. This helps us to win new business and enhance our service to existing clients."

Simon Adcock, Managing Director, ATEC Security

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With Sage for service, you can manage your customer service team and give each team member what they need to resolve customer service issues.

  • Manage customer service cases
  • Monitor metrics like case volume, history and resolution times
  • View customer service cases assigned to you and your team

Your customer service team can resolve customer service cases faster by building an online knowledgebase of common issues and solutions.

  • Gain immediate access to a central repository of customer service solutions
  • Publish reviewed and approved solutions
  • Search for solutions in the office and at customer sites

With Sage for service, you can manage your customer service team and give each team member what they need to resolve customer service issues.

  • Manage customer service cases
  • Monitor metrics like case volume, history and resolution times
  • View customer service cases assigned to you and your team

Your customers, business partners and suppliers can log cases and view updates online.

  • Connect your exiting website to a web self-service portal
  • Enable your customers to input data through custom web pages
  • Deliver the service your customers expect, when they expect it

You can monitor and measure the performance of your customer service team with easy to create reports.

  • Access a comprehensive suite of standard and custom reports
  • View metrics such as call volume, case resolution times and follow-up statistics
  • Create visual reports and charts
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